Guest Cancellation, Change/Rescheduling & Considerable issue/(s) refund policies

By using the Let’s GoDo platform as a Member, as either Host or Guest, you acknowledge that you have read, understood and agree to be bound by the following policies.

Cancellation policy

Let’s GoDo has a standard guest cancellation policy, applicable to all experiences:

All bookings are eligible for 100% refund if cancelled at least 7 days before the experience is scheduled to start or within 24 hours of purchase. This does not apply to bookings made less than 24 hours before the scheduled start time. Cancellations made outside of these terms are not eligible for a refund.

If you wish to cancel outside of these times, you will not receive a refund.

Change/Rescheduling policy

Let’s GoDo has a standard Guest change/rescheduling policy, applicable to all experiences:

If you wish to reschedule the date or time of an experience or change the number of guests, you can do this within 24 hours of making the booking and up to 72 hours before the experience is scheduled to start.

If you wish to reschedule or make changes outside of these times, you will not receive a refund.

Considerable issue/(s) refund policy

This policy governs the Let’s GoDo’s terms for Guest refunds and the associated host obligations in line with the policy. It applies in addition to Let’s GoDo’s Terms and Conditions and is available to Guests who book a Let’s GoDo experience and suffer a ‘’considerable issue’’.

Eligible considerable issues for Guest Refunds

The following situations are deemed as a ‘’considerable issue’’ and eligible for a refund:

Let’s GoDo shall review the details provided in the considerable issue/(s) refund requests to confirm that the experience presented a Guest with ‘’considerable issue/(s)’’. Let’s GoDo will at its discretion, provide a 100% refund to the Guest.

Host Responsibilities: Experience Quality Standards & Guest Refunds

Let’s GoDo Hosts are responsible for ensuring that any experience they list on the Let’s GoDo Platform does not result in ‘’Considerable issue/(s)’’ faced by their Guests.

Before and throughout an experience, the Host should be available, or make a representative available to resolve any Guest issues that do arise.

Should Let’s GoDo confirm that a ‘’Considerable issue/(s)’’ has been suffered by a Guest participating in an experience, and therefore refunds that Guest (up to the amount of their total booking fee), the Host agree to reimburse Let’s GoDo the full amount of the Guest refund within 30 days of Let’s GoDo’s request. The Host additionally authorises Let’s GoDo to collect any such amounts owed by reducing their total payout.

Let’s GoDo Hosts understand and agree to the rights of Guests associated with this Considerable issue/(s) Refund Policy, and that it overrides the Let’s GoDo Cancellation / Change/Reschedule Policy.

Hosts are entitled to dispute any ‘’Considerable issue/(s)’’ described by Guests. Where so, Hosts must notify Let’s GoDo and provide information and details (such as photographs or other evidence) to support such a dispute. Let’s GoDo trust that Hosts made full efforts to rectify any ‘’Considerable issue/(s)’’ prior to submitting a dispute for any refund claims made by their Guests.

General Provisions

All determinations of Let’s GoDo with respect to the Considerable issue/(s) Refund Policy shall be at Let’s GoDo’s discretion, and final and binding on the Guests and Hosts.

Let’s GoDo reserves the right to modify or terminate this Considerable issue/(s)Guest Refund Policy, at any time, at its sole discretion. If Let’s GoDo modifies this Considerable issue/(s)Guest Refund Policy, we will post the modification on the Let’s GoDo Platform or provide you with notice of the modification. Let’s GoDo will continue to process all claims for a ‘’Considerable issue/(s)’’ made prior to the effective date of the modification.